Privacy Policy

Your privacy is of utmost importance to us. This policy outlines how we collect, use, and protect your personal information, as well as your rights and choices regarding the information you share with us. We comply with the latest data protection regulations, ensuring your data is handled responsibly and securely.
 

About Us

We are Walk Me (“we”, “us”, “our”). You can contact me via email at anna@walk.me.uk or by phone at 078 72187 004. My website is walk.me.uk.

What Personal Information We Collect

We collect the following types of information:

• Identity Information: Name, title, date of birth, and gender.
• Contact Information: Email address, telephone number, billing address, and home address.
• Usage Information: Details about how you interact with our website, products, and services.
• Financial Information: Bank account details and payment information.
• Transaction Information: Records of payments and details of the services you purchase.
• Marketing Preferences: Your preferences for receiving marketing communications.

How We Collect Your Information

We gather your information in several ways:

1. When you contact us or make an inquiry.
2. When you sign our Terms and Conditions or complete a registration form.
3. Through interactions on our social media platforms, such as comments on posts.
4. From third-party referrals or introductions.

How We Use Your Information

We only use your personal information when we have a lawful basis to do so, such as:

• To fulfill our contract with you.
• To comply with legal obligations.
• For legitimate business purposes, such as improving our services.

We do not share your personal information with third parties for marketing purposes without your explicit consent.

Sharing Your Information

We may share your personal data with:

• HM Revenue & Customs.
• Regulators or local authorities if required by our business operations.
• Third-party service providers, such as IT and data processing companies, for business functionality.
• Individuals or companies you authorize us to share information with.
• Our accountant for tax reporting purposes.

We will also disclose your information if required by law or to protect our rights or the rights of others.

Data Security

We have implemented robust security measures to safeguard your personal information. Access to your data is restricted to authorized personnel and is protected against unauthorized use, loss, or disclosure.

Data Retention

We retain your personal information:

• While you are an active client.
• For up to three years to meet business licensing requirements.
• For seven years to comply with HMRC tax regulations.

Marketing Communications

We may send you information about our services if you have given us your consent or if we have a legitimate interest. You can opt-out of receiving these communications at any time by contacting us or using the unsubscribe link in our emails.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Complain to the Information Commissioner’s Office (ICO) if you are dissatisfied with how we manage your data. Visit www.ico.org.uk for more details.

Please contact us directly if you have concerns, and we will do our best to address them promptly.

Failure to Provide Data

If you fail to provide required personal data, we may not be able to offer certain services or fulfill our contractual obligations. We will inform you if this is the case.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you.

For any questions or concerns about this policy or your personal data, please get in touch using the contact details above.